Since orders begin processing immediately after checkout, we are unable to change or cancel your order. This includes, changing the delivery option, shipping address, items in the order, or payment method. Please confirm your information is correct before placing your order.

If you wish to return an product, please refer to our Return Policyfor more information.

Once your order leaves our warehouse, you’ll receive a shipment confirmation email with a tracking number to track your order.

We’d love to make this right! Please contact our Managing Director, Susan Curry at sue@ahdorned.com so we can assist you.

We’d love to help -Please contact our Managing Director, Susan Curry at sue@ahdorned.com and make sure to include photos of the damaged item(s) in question so we can best assist.

We ship across the United States (including PO boxes and APO/FPO addresses), as well as globally to 100+ countries and territories. Please refer to our Shipping Information Page for more information.

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For orders shipping within the U.S.:

Orders placed using Standard Shipping should expect delivery within 5-7 business days after your order has been processed. 

Orders being sent with Express Shipping should expect delivery within 2 business days after your order has left our warehouse, and orders with Next Day Shipping should allow 1 business day.

Please allow for up to 2 business days for your order to complete processing.

**Note: Shipments to international APO/FPO and remote addresses, as well as those outside of the contiguous United States - Hawaii, Alaska, Puerto Rico - may require additional delivery time.

For orders shipping outside the U.S:

The transit time for international orders can vary and generally takes longer than orders shipping within the US. Please be advised that it may take up to 3 business days to process an international order and up to two weeks for it to arrive after it has been shipped. 

If you are in a remote area, there may also be additional delivery time. Your country's Customs Authority also has the right to hold your package for any reason for 1 - 30 days of receipt. Should this delay occur, Ahdorned does not have the authority or ability to make any changes to or expedite your order. Please feel free to contact your Customs Authority for more information.

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If your order hasn’t reached you and it has been more than one (1) business day since tracking information indicates it was delivered, please email our Directing Manager, Sue Curry at sue@ahdorned.com for further assistance.

If you created your account using the email address you placed your order(s) under, any order can be viewed under "Order History" on your account page.

If you do not yet have an account but have placed an order with your email address, click here to create an account where you’ll be prompted to enter your information. Once you’ve created your account, any orders you’ve placed with that email address will populate under "Order History".

If you are having trouble linking your order to your hauslabs.com account, please email Sue Curry, Managing Director at sue@ahdorned.com for further assistance.

You can unsubscribe from our emails via the ‘Unsubscribe’ link found at the bottom of any non-transactional email we’ve sent you. Please note that you will still receive any transactional emails related to orders placed on our site.

Ahdorned accepts Visa, MasterCard, American Express, JCB, Discover, Diners Club, Paypal, Klarna and many forms of international payment processing depending on your country. 

We also offer express payment options like Apple Pay, Google Pay and Paypal Express to help you checkout faster.

Yes we do! Please visit our gift card page to purchase gift cards from $50.00-$250.00

If for any reason you are not happy, please do not open your package and email our Customer Service Manager, Susan Curry at sue@ahdorned.com, explaining the reason for your dissatisfaction. You will be provided with a return authorization form and a return address.

Any unopened package may be returned within 15 days of receiving your purchase for a refund. Receipt of purchase must be included, and only full price items may be returned. A refund will be issued via the original form of payment, less any shipping charges. Restrictions apply for returns made outside the U.S.

Returns are only offered for products purchased through the AHDORNED online store at www.AHDORNED.com. For purchases of AHDORNED products sold at retail stores, please contact that store for their specific return policy.

We recommend that you use a trackable and insured shipping method. Unfortunately, if your return package is lost, we are not responsible for reimbursement or compensation of the lost merchandise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you'd like to become a Wholesale member, please vist our wholesale signup page.

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Corporate Showroom- New York

2 William Street, Suite 312 White Plains, NY 10601

*By appointment only. Contact us at 800-217-9220 or ahdorned@gmail.com to schedule an appointment!

Accessory Drawer- Atlanta

Atlanta Apparel Market: 240 Peachtree Street NW, Atlanta, GA 30303

Showroom: Building 3, 8th floor 8W125A

Contact: (404) 749-4911 or customerservice@accessorydrawer.com

Julie Hall Showroom- Dallas

Dallas Market Center: 2100 Stemmons Freeway, MS 40 | Dallas, TX 75207

Location: WTC #15250

Contact: juliehallinc@sbcglobal.net

Westbay Showroom- Los Angels

860 S Los Angeles St Suite 400, Los Angeles, CA 90014

Contact: jen@westbayshowroom.com

You will find all our current event information on our Upcoming Events Page.

All of our Ahdorned bags have an Ahdorned Logo Patch.

On our Messenger bags it is inside the front pocket.

On any handbags with lining, it will be on the inside back of the bag.

All new bags with zipper closures will have an ahdorned logo pull.

Any additional questions, please contact Sue Curry, Managing Director at sue@ahdorned.com.

Thank you so much for your interest in Ahdorned! Please see the information below.

Ambassador Program:

Sales: Right now we have no open positions.

Customer Service: Right now we have no open positions.