FAQ
General
What is unique about Ahdorned bags?
The fact that you can choose a bag and a strap to create a bag that is unique to you!
What does Cruelty-Free Mean?
No animals were hurt in the manufacturing process.
How do I subscribe to marketing emails from Ahdorned?
You can sign up on our website or a pop-up window when you first get to our website.
How do I subscribe to SMS marketing from Ahdorned?
You can sign up for SMS using the pop up on our website.
Does Ahdorned Offer Discounts?
Anyone who signs up for email or SMS marketing will receive a discount code off their first order.
Payment Options
Can I Use Apple Pay or Samsung Pay?
We don’t offer these payment options at this time. The forms of payments we do offer are Shop Pay, Paypal, G pay, Meta pay, Venmo, and any Major Credit Card.
Can I buy Gift Cards?
Yes, check out our giftcard page.
Can I use multiple payment methods?
Only when you are using a giftcard.
Shipping & Returns
What countries does Ahdorned ship to?
We ship internationally using USPS.
What are the typical shipping costs to the U.S.?
Free USPS shipping on retail orders of $100 or more.
If you need expedited shipping, your cost will be calculated at time of checkout.
Do you offer expedited Shipping?
YES! You can choose your shipping method at the time of checkout.
Can I change or cancel and order?
Once an order is submitted, it cannot be changed or canceled. Please make sure to double check your order before submitting.
Can I change my shipping address after my order has been placed?
Shipping information cannot be updated or changed by ahdorned once the order has been submitted. Please make sure all information under shipping is correct before finalizing your order.
How can I track my order?
You will receive a tracking number within 24 hours of placing your order.
What is Your Return Policy?
Returns are only offered for products purchased through the AHDORNED online store at www.AHDORNED.com. For purchases of AHDORNED products sold at retail stores, please contact that store for their specific return policy.
If for any reason you are not happy with your purchase, please use our returns portal, our chat feature or email our Customer Service team at support@ahdorned.com. You will be provided with the steps to complete your return.
Any unused, undamaged merchandise with tags and original packaging from Ahdorned.com, may be returned within 30 days of receiving your purchase for a refund. Only full price items may be returned. A refund will be issued to the original form of payment, less any shipping charges. Restrictions apply for returns made outside the U.S.
The US Postal Service (USPS) offers a service they call "USPS Package Intercept" that you can use to make any changes to your delivery once it has left our warehouse! Visit their link here!If your return package is lost once it has left our warehouse, we are not responsible for reimbursement or compensation of the lost merchandise.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I return a bag through your website if I bought it at a boutique, store, or other website?
We can only accept returns on items that were bought online through www.ahdorned.com. We cannot accept items that were bought at any boutiques or websites that sell our bags.
If you have any issues with an item purchased from a boutique, or website other than www.ahdorned.com, you will need to contact them directly for resolution.
Wholesale Information
Do you offer wholesale orders?
Yes, for approved wholesale customers. If you'd like to become a Wholesale Member, please sign up on Faire here.
What is the minimum for wholesale orders?
For an initial order there is a 12 piece minimum. Reorders are a 6 piece minimum.
Can I Create an account to track previous purchases?
Once you sign up on Faire, you will be able to track your purchases in the account you create.